Thank you for choosing ClickCoach.in to accelerate your business growth through strategic digital solutions. We are committed to delivering high-quality services and ensuring client satisfaction. This policy outlines the terms and conditions under which refunds may be considered.
1. General Policy
Due to the nature of digital marketing and consulting services—which often involve immediate strategic planning, team allocation, and platform setup—all payments made to ClickCoach.in are non-refundable once the service has been initiated.
We aim to be fair and transparent, and handle refund requests on a case-by-case basis to ensure client concerns are addressed professionally.
2. Refund of Advance / Token Money
- Clients may request a 100% refund of advance/token money within 15 days of payment, provided no work has commenced.
- If the refund request is made between 16 and 45 days, the advance can be adjusted against any other service of equal or higher value.
- After 45 days, the advance/token amount is non-refundable and non-transferable.
3. Digital Marketing Services
- Once a campaign or project has been initiated—including activities such as strategy development, ad setup, copywriting, or design—no refunds will be issued.
- We encourage open communication to resolve issues and will do our best to make improvements or offer alternatives where appropriate.
4. Digital Products / Courses
- All sales of digital products (e.g. downloadable files, templates, online courses) are final and non-refundable once accessed or delivered.
- If you face technical issues, we will assist promptly to ensure full access.
5. Third-Party Ad Spend
- Any spend made on platforms such as Meta (Facebook), Google Ads, or other third-party channels is non-refundable, as these are billed directly by the respective platforms.
6. Event/Webinar Refunds (If Applicable)
- For paid online events or webinars, refund requests must be made within 24 hours of payment or at least one day before the event, whichever is earlier.
- No refunds will be granted after this period or for non-attendance.
7. Refund Request Procedure
To request a refund (only where applicable), please email:
📧 info@clickcoach.in
Include the transaction details and reason for the request. Refunds, if approved, will be processed within 7–10 business days via the original payment method.
8. Final Notes
- No refund requests will be considered beyond the timeframes stated above.
- ClickCoach.in reserves the right to evaluate each case individually.
- This policy is subject to revision without prior notice; updated versions will be posted on our website.
